top of page

ASSERTIVE COMMUNICATION

By Miguel Gómez

The clear message: communicating is also taking responsibility.

In any professional setting, many difficulties don't stem from ill intent, but rather from poorly constructed messages. Incomplete instructions, confusing explanations, or half-expressed ideas can lead to errors, frustration, delays, and conflicts that later feel personal. Therefore, effective communication isn't just about speaking correctly; it's also about taking responsibility for what the other person needs to understand.

The problem arises when someone starts speaking without first organizing their thoughts. This happens in meetings, sales pitches, interviews, presentations, and difficult conversations. They want to explain something, but they don't define the purpose, the central point, or the action that should follow. And when the message is delivered aimlessly, the conversation ends up going around in circles. Then the message becomes drawn out, repetitive, or filled with unhelpful details.

When the idea arrives in a disordered state

A clear message isn't the longest or the most embellished. It's the one that allows the other person to understand what's happening, why it matters, and what's expected of them. When that path is missing, the receiver hears words but finds no direction. And when there's no direction, everyone interprets based on their own concerns, experiences, or defenses.

A common example occurs when a supervisor asks for a task to be corrected. If they simply say "this is wrong" or "it needs improvement," it will likely generate frustration or insecurity. However, if they explain what needs to be corrected, why it's important, and what the expected result is, the conversation shifts. The message ceases to be criticism and becomes guidance.

Order, intention, and consequence

Before an important conversation, it's helpful to ask yourself three questions: what do I want to communicate, why do I need to say it, and what should be clear at the end? These questions don't complicate communication; they clarify it. They help separate emotion from objective, opinion from fact, and reaction from message.

In applied communication, this preparation is something you can train. It's not about sounding perfect, but about crafting useful, human, and precise messages. When a person organizes what they are going to say, they also respect the time, attention, and intelligence of the listener. In work teams, this clarity prevents burnout and improves professional relationships.

Ultimately, speaking clearly doesn't begin with what you say. It begins with the responsibility of carefully considering your message before delivering it. Because when a message has direction, communication ceases to be noise and becomes a tool for better understanding each other.

Miguel Moisés Gómez

Actor | Communication Consultant

Applied Assertive Communication Specialist (TCAA)

Corporate workshops and private consulting

LinkedIn: Miguel Moisés Gómez

oratoriaydiscurso@gmail.com

Miguel G. Foto Columnista EnUSA News (2.º).jpg

Miguel Gómez

bottom of page